Terms of Use of the shareNplug Service by the Driver
These Specific Terms of Use (hereinafter "STU") govern the use of the Application provided by VIMANEK sarl with a capital of €1,000, whose registered office is located at 15 R Paul Cezanne, 93600 Aulnay-sous-Bois, registered in the Bobigny Trade and Companies Register under number 814 657 680 (hereinafter "VIMANEK") by the Driver.
These STU supplement and complement the General Terms of Use of the Application. All clauses and stipulations of the Application's General Terms of Use apply herein.
THE USER IS REQUIRED TO CAREFULLY READ THESE TERMS AND CONDITIONS IN THE APP BEFORE ACCEPTING THEM AND ACCESSING THE SERVICE.
The Driver User acknowledges having previously verified the suitability of the Service for their needs and acknowledges having received all the necessary information to register with full knowledge of the facts.
1. User Account – Personal Profile and Payment Methods.
In order to use the Service, the Driver User must have a User account on the plugNshare Application and provide a payment method.
1.1 Account Creation:
When using the Application for the first time, the Driver User is required to create an account using the registration form. The Driver User undertakes to ensure that the information provided is accurate, reliable, complete, and up-to-date.
Once the fields are completed, the Driver User is prompted to enter the code received by SMS to the number they provided to validate the creation of their account.
Each time they log in, the Driver User is prompted to identify themselves using their phone number and the code received by SMS.
If the account is inactive for a period of three (3) years, the User account will be closed.
The Driver User can access their account settings via their personal profile in the Application and update certain information. They can also delete their User account; the User account will then be closed and the Reservations canceled. The actual account closure may take up to 48 hours.
The conditions for refunding Reservations are defined below.
The Driver User may, if they wish, upload proof of identity (passport, identity card, or driver's license), which will allow a consistency check of the information entered on the Host User account with that appearing on the identity document.
This consistency check operation, carried out by the STRIPE platform, takes between a few minutes and 72 hours. The Driver User is notified of the success or failure of the verification. If the operation fails, the Driver User is prompted to try again. If the process is successful, the Driver User will be designated a "verified" user, represented by a badge.
The Driver User may decide not to proceed with this process when creating their account, and may do so at any time by visiting their profile.
1.2 Payment Methods:
To reserve and pay for the Reservation, the Driver-User must enter their credit card number, expiration date, and CCV on the payment service provider STRIPE's payment website after accepting its Terms of Use. The Driver-User may or may not save their payment information for future transactions. If they decline, they will be prompted to re-enter this information for each transaction.
2. Searching for and booking a Parking Space.
The Service is available from 6 a.m. to 11 p.m.
The Driver User can search for a Parking Space on the map displayed in the Application and check its availability on the desired date and time, as well as the suitability of the charging station's plug/cable type for their Vehicle.
To do this, the User is asked to identify their Vehicle.
Prior to confirming any Reservation, the User must check the Reservation date and time, that the chosen Parking Space is compatible with their Vehicle, and that the proposed price is acceptable. The Driver User may contact the Host User once a Reservation request has been confirmed by the Host User, via the Application's messaging system.
The Driver User may reserve one or more Rental Hours based on the available hours proposed by the Host User; in any event, the Driver User may not reserve less than one hour.
The Driver User's Reservation request is then sent to the Host User, who may accept or decline it within twenty-four (24) hours of submitting the request. If the Host User fails to respond within twenty-four (24) hours, the Reservation request will be automatically declined.
The Driver User receives a notification of confirmation or decline of the Reservation via a notification if they have accepted notifications or within the Application. The User may refuse to receive alerts by notification via the Application and will then be informed by simply receiving a message via the Application's messaging system.
If the Driver User has made multiple Reservation requests on the same date and time slot, confirmation of the Reservation by a Host User automatically results in the cancellation of the other requests.
In the event of confirmation of the Reservation by the Host User, the Driver User will receive the necessary information, including information relating to access to the Parking Space, before the scheduled Reservation time.
3. Payment:
When starting the charge, the Driver-User must pay the full Driver Price (Parking Space Rental Price determined by the Host-User plus the Reservation Fee). The hourly Rental Price cannot be split or billed pro rata, even if the Driver-User arrives late or departs early compared to the Reservation time slot.
The total Driver Price is pre-authorized at the time of the Reservation by the payment service provider STRIPE. This pre-authorization is made using the credit card information provided by the Driver-User. This ensures solvency.
The Driver User may request a VIMANEK invoice for the charging fees as proof of payment.
In addition, a receipt summarizing the price paid may also be provided.
Actual payment is only made once the Reservation has been confirmed by the Host User.
4. Use of the Parking Space.
The Driver-User must respect the Rental date and time(s). They agree to use the Rental for strictly personal purposes.
The Driver-User guarantees that their Vehicle complies with current standards and is insured for the entire duration of use of the Service.
Upon arrival at the Parking Space, the Driver-User must carry out an inventory. They must photograph the parking space, the charging station equipment, and the battery percentage of their Vehicle after plugging it in. It is hereby specified that the Driver User is prohibited from photographing and/or including in the photographs any identifying element, such as individuals, nearby vehicle license plates, numbers and/or street names.
Once the entry inventory has been completed, the Driver User may begin their Rental.
At the end of the Rental, the Driver User must close their Rental and complete an exit inventory. They must photograph the parking space, the charging station equipment, and the battery percentage of their Vehicle after disconnecting it. It is hereby specified that the Driver User is prohibited from photographing and/or including in the photographs any identifying element, such as natural persons, nearby vehicle license plates, numbers and/or street names.
The Driver User will receive confirmation of the closure of their Rental by notification or in the Application if they have declined notification.
From arrival to departure, the Driver User agrees to comply with all instructions and conditions of use of the Parking Space, as transmitted by the Host User via the Application and/or given by the Host User on site.
They agree not to damage the Rental Space made available to them or any other element present, and to respect the surrounding environment, in particular the tranquility of the Host User and the neighborhood, and the cleanliness of the premises.
The Driver User is responsible for the safety of their Vehicle.
In the event of a dispute from a Host User regarding a problem or damage, the Host User concerned will have the option to contact the Driver User to discuss the matter and, if necessary, hold the latter liable. They will also have the option to contact customer support, which, where possible, will make every effort to assist in resolving the dispute.
The Driver User guarantees that they hold an insurance policy covering all material and bodily damage that they may cause to the Host User with their Vehicle and/or as a result of their Rental.
5. Cancellation or modification of the recharge
5.1 Simply press STOP to stop charging and it will be billed based on consumption at the price per Kilo Watt.
